Service Writer - Rock On Repair
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Summary – Purchases, stores, and issues spare parts for motor vehicles by performing the
following duties.
Essential Duties and Responsibilities include the following. Other duties may be
assigned.
Contacts vendors by phone, fax, or email to order parts and performs parts runs when
needed.
Enters payable invoice for parts ordered as parts are received.
Compares invoices against requisitions to verify quality and quantity of merchandise
received.
Stores purchased parts in storeroom bins and issues parts to workers upon request.
Keeps records of parts received and issued, and inventories parts and organizes and
cleans storeroom periodically.
Records repair time expended by mechanics.
Creates work orders for repairs needing to be done to equipment.
Assigns repair jobs to mechanics.
Proofs work orders to ensure accuracy on parts and time.
Completes work order process and gives to operations manager for approval.
Make any corrections operations manager requires, finalizes invoice and files in the
appropriate filing cabinet.
Personal Cell Phone usage is limited to emergency call only or business related. Please
notify your supervisor prior taking/making personal emergency or business-related calls.
Reads shop manuals to ascertain type and specification of part.
Supervisory Responsibilities
Assists in supervising employees in the shop. Carries out supervisory responsibilities in
accordance with the organization’s policies and applicable laws. Responsibilities include
planning, assigning, and directing work; addressing complaints and resolving problems.
Competencies
To perform the job successfully, an individual should demonstrate the following
competencies:
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and
analyzes information skillfully; Develops alternative solutions; Works well in group
problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills – Pursues training and development opportunities; Strives to
continuously build knowledge and skills.
Customer Service – Manages difficult or emotional customer situations; Responds
promptly to customer needs; Solicits customer feedback to improve service; Responds to
requests for service and assistance.
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality;
Listens to others without interrupting; Keeps emotions under control; Remains open to
others’ ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification; Responds well to questions; Demonstrates group
presentation skills; Participates in meetings.
Qualifications To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Education and/or Experience
One year certificate from college or technical school; or three to six months related
experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions,
proportions, percentages, area, circumference, and volume. Ability to apply concepts of
basic algebra and geometry.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in
written, oral, or diagram form. Ability to deal with problems involving several concrete
variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of QuickBooks
Accounting software.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this Job, the employee is regularly required to reach with
hands and arms and talk or hear. The employee is frequently required to stand; walk and
sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch,
or crawl. The employee must regularly lift and /or move up to 25 pounds and
occasionally lift and/or move up to 50 pounds.
Work Environment
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this Job, the employee is occasionally exposed to moving
mechanical parts and fumes or airborne particles. The noise level in the work
environment is usually moderate.
